Verifying Your hotlive11 Account
Account verification is how we keep your balance protected — not a hurdle, but a one-time step that unlocks full withdrawal access. We ask for a government-issued ID and a selfie or a photo matching that ID. Your wallet name on DANA, OVO, or GoPay also needs to match the name on your hotlive11 account; if there's a mismatch, our account support
team can walk you through correcting it. Once verified, your account holds a confirmed identity layer, which means a lost-device or account-recovery situation is handled faster. Upload documents through the verification tab in your account settings.
- Open Verification in Account Settings — Log in, go to account settings, and find the verification tab. This is where you upload your documents directly.
- Upload a Government-Issued ID — A national ID card or passport works. The document must be clear, unedited, and show your name and photo.
- Match Your Wallet Name — The name on your DANA, OVO, or GoPay account must match your hotlive11 account name exactly — update either if they differ.
- Wait for Confirmation — Our team reviews the submission and confirms via your registered contact. Full withdrawal access activates once verification passes.