Reference

How hotlive11 Handles Your Personal Information

We collect only what we need to run your account and process payments through DANA, OVO, and GoPay — nothing more.

Account data onlyDANA, OVO, GoPay wallet contextCookie controls availableData request via supportIndonesia-region scope

Data We Hold and Why We Hold It

hotlive11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, and the mobile number you register with. If you deposit via DANA, OVO, or GoPay, we log the transaction reference and wallet identifier — not your full wallet PIN or password, which never passes through

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our systems. We also record your device type and browser session data so we can keep your login consistent whether you switch from a phone in Bekasi to a desktop tab at home. Usage data — which pages you visit, how long sessions run — helps
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us fix problems and improve account flows. We do not sell this data to third parties. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transaction, and with fraud-prevention services that protect your account. All data handling is subject to
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applicable local law and is available only in regions where our service operates legally. If you withdraw consent for non-essential data use, it will not affect your ability to log in or make deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to see what data we hold, ask us to correct it, or request that we delete your account information, reach out through any of the channels below. Our team handles privacy requests alongside standard account support — so the same contact that helps with a GoPay deposit query can also process your data request. We aim to respond to all privacy-related messages within the timeframe required by applicable local law.

Team online

Live Chat

Open the chat widget from any page on hotlive11. Tell the agent you have a privacy or data request and they will escalate it to the right team.

Email Support

Send your request to our support email address shown in the account help section. Include your registered mobile number so we can verify your identity quickly.

Account Help Centre

Log in to your account and navigate to Account Settings. From there you can update your contact details or submit a data correction request directly.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page and every payment step — so when you confirm a GoPay transfer or log in via OTP on your phone, that data moves under a secure connection. Cookies on hotlive11 are split into two types: essential cookies that keep your session alive, and optional analytics cookies that help us understand which parts of the lobby work well. You can decline optional cookies without losing access to your account or wallet functions.

SSL on Every Step Every login, payment confirmation and account update runs under SSL encryption. Your DANA, OVO, or GoPay session details are never transmitted in plain text at any point.

Cookie Controls You can accept or decline optional analytics cookies from the cookie banner on your first visit. Essential cookies stay on because they hold your active session — without them, login breaks.

Data Retention Period We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request deletion once your account is fully closed and no pending transactions remain.

Who Can Access Your Data Only verified hotlive11 staff handling account operations, and the payment processors behind DANA, OVO, and GoPay transactions, can access your personal data. No ad networks, no data brokers.

What You Asked About This Privacy Policy

These are the questions we get most often about how we handle your data. If something is not covered here, the support channels in the section above are the fastest way to get a direct answer from our team.

We collect your name, email, and mobile number at registration. If you deposit via DANA, OVO, or GoPay, we also log the transaction reference linked to that payment — not your wallet credentials.

Yes. Once your account is closed and no pending transactions are outstanding, contact our support team via live chat or email and request a data deletion. We process it within the timeframe local law requires.

We share data only with the payment processors needed to complete your DANA, OVO, or GoPay transaction, and with fraud-detection services. We do not sell your data to advertisers or data brokers.

Essential cookies keep your session and login alive. Optional analytics cookies help us spot broken flows. You can decline optional cookies from the banner on first visit without any effect on your account access.

Log in, go to Account Settings, and update your details directly. If the field is locked — such as your registered phone number — contact support via live chat and our team will verify and update it for you.

Yes. Every payment step runs over SSL encryption. Your GoPay or OVO wallet PIN is entered inside the wallet app itself and never passes through hotlive11 systems — we only receive the transaction confirmation reference.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Gameshotlive11 Casino

How hotlive11 Handles Your Personal Information

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

What You Asked About This Privacy Policy

01 What personal data does hotlive11 collect when I register?

02 Can I ask hotlive11 to delete my account data?

03 Does hotlive11 share my data with third parties?

04 How do cookies work on hotlive11?

05 How do I correct wrong information in my account?

06 Is my data protected when I pay with GoPay or OVO?

Privacy Policy

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